Public Service Electric & Gas (PSE&G), the largest utility in New Jersey, has been ranked first for residential electric customer satisfaction among large utilities in the East Region by the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study. This is the fourth consecutive year that PSE&G has received this recognition.
J.D. Power’s survey included responses from 127,103 residential customers and measured performance across several categories such as safety and reliability, problem resolution, ease of use, digital channels, people, and trust. PSE&G secured top rankings in all major customer segments for both electric and gas services in 2025. The utility was also second in the electric business residential survey for large utilities in the East Region, second in the gas residential study, and third in the gas business segment.
According to PSE&G, these results highlight its ongoing commitment to providing reliable and affordable power while meeting evolving customer expectations. The company continues to invest in technology upgrades and programs designed to improve system reliability and help customers manage their energy usage and costs.
Dave Johnson, senior vice president and chief customer experience officer at PSE&G, stated: “We work hard every day to be a trusted energy advisor for our customers. From keeping bills as low as possible while powering modern life, to offering tools and programs that help families save energy and money, the focus of all of our employees is on serving and supporting our customers while delivering energy more reliably and safer than ever.”
Throughout 2025, PSE&G expanded efforts aimed at improving customer service and minimizing bill increases. The company participated in over 450 community events to connect customers with payment assistance programs like the Low Income Home Energy Assistance Program (LIHEAP) and offered options such as an Equal Payment Plan that spreads energy costs evenly throughout the year.
The company reports that nearly 465,000 residential and business customers have taken part in its energy efficiency initiatives so far. These participants are collectively saving more than $720 million each year on their utility bills through offerings like home energy assessments, appliance rebates, and products available via the PSE&G Marketplace. More details about these programs can be found at homeenergy.pseg.com for residential customers or bizenergy.pseg.com for business customers.
PSE&G states it remains committed to making improvements centered around its customers’ needs while continuing investments necessary to support homes, businesses, and communities across New Jersey.
PSE&G is New Jersey’s oldest and largest provider of gas and electricity service. It has received industry recognition including winning the ReliabilityOne Award for superior electric system reliability in the Mid-Atlantic region for 24 straight years. For three years running, it has been named ENERGY STAR Partner of the Year for its energy efficiency program delivery category. PSE&G is a subsidiary of Public Service Enterprise Group Inc., which focuses on regulated infrastructure projects supporting clean energy goals.
