Public Service Electric & Gas (PSE&G), the largest utility in New Jersey, has been named the top-ranked large electric utility in the East Region for customer satisfaction by the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study. This is the fourth consecutive year that PSE&G has achieved this distinction.
The ranking comes from a survey conducted by J.D. Power involving 127,103 residential customers. PSE&G received high marks for its performance in several areas including safety and reliability, problem resolution, ease of use, digital channels, staff interactions, and trust.
PSE&G also placed among the top three utilities across all electric and gas customer segments evaluated by J.D. Power in 2025. The company was ranked second in both the electric business residential survey for large utilities in the East Region and the gas residential study, and third place for gas business.
“We work hard every day to be a trusted energy advisor for our customers,” said Dave Johnson, senior vice president and chief customer experience officer at PSE&G. “From keeping bills as low as possible while powering modern life, to offering tools and programs that help families save energy and money, the focus of all of our employees is on serving and supporting our customers while delivering energy more reliably and safer than ever.”
In 2025, PSE&G continued efforts to improve customer service and manage costs for consumers. The company took part in over 450 community events to inform customers about payment assistance options such as the Low Income Home Energy Assistance Program (LIHEAP) and an Equal Payment Plan which allows energy costs to be spread out evenly over twelve months.
Nearly 465,000 residential and business customers have participated in PSE&G’s energy efficiency initiatives so far. These programs have resulted in estimated annual savings of more than $720 million on utility bills through measures like home energy assessments, appliance rebates, and products available via the PSE&G Marketplace.
