A recent national survey by Integris, a managed services provider based in Cranbury, has found that while many Americans say they trust their banks, this trust is increasingly fragile. The survey highlights growing concerns among consumers about cyberattacks, fraud, and errors related to artificial intelligence (AI) in banking.
The Integris 2026 Banking Trust and Technology Report surveyed 1,000 U.S. banking customers and 673 banking executives. It shows a widening gap between customer expectations and what banks believe they can deliver.
“Our survey indicates that security is now the top driver of bank choice, outranking convenience and loyalty,” said Cal Roberson, Vice President of the Financial Institution Division at Integris. “Yet customer confidence is conditional: two-thirds of Americans say they would consider switching institutions following a major breach. AI adds new uncertainty —more than half fear AI could block access to their funds, and many say they are unsure how AI is used in their banking experience.”
The report also reveals that banks have experienced more security breaches than most customers realize. Over half of the surveyed executives reported an email-based breach in the past year, with nearly as many citing a mobile-related compromise.
For additional details or to download the full report, visit www.integrisit.com/lp/2026-banking-report.
